ارزیابی شبکه ذینفعان پروژه های عمرانی به منظور سنجش قابلیت آنها در مدیریت ادعا با استفاده از آنالیز شبکه های اجتماعی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 گروه مهندسی عمران، واحد علوم تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران

2 دانشکده مهندسی عمران، دانشگاه خواجه نصیرالدین طوسی، تهران، ایران،

چکیده

پس از فرایند برگزاری مناقصه و عقد قرارداد، تعهدات، مسئولیت ها و اختیارات هر یک از عوامل موثر در پروژه، مشخص و تفکیک خواهد شد. البته لازم به ذکر است معمولاً حجم بسیاری از این تعهدات ، مسئولیت ها و اختیارات در پروژه ها مشابه و یکسان و قابل پیش بینی است. پیچیدگی موارد ادعا در پروژه های ساخت که  عموماً منجر به ایجاد بار مالی و تطویل در انجام کار می گردد، مخصوصا از اواسط پروژه به بعد ایجاب می کند که همه ذینفعان پروژه به منظور مدیریت ادعاهای احتمالی، مطابق انتظار خویش و سایرین، رویکرد مشخص داشته باشند. در این پژوهش پس از شناسایی ادعاها و ریشه یابی مفاهیم آنها، به شناسایی و ارزیابی ذینفعان پروژه به منظور قابلیت سنجش آنها در طرح ادعا با استفاده از تحلیل شبکه ارتباطی بین ذینفعان در یک مطالعه موردی پرداخته شده است. از سوی دیگر از طریق محاسبه سنجه مرکزیت ذینفعان در هر ادعا و جمع بندی آنها، مهم ترین ذینفعان شناسایی گردیدند که می تواند مبناء بخشی از استراتژی مدیران پروژه واقع گردد. نتایج حاصله بیانگر این است که نقش ذینفعان در هر ادعاها بر اساس سنجه مرکزیت، متغیر می باشد که با استفاده از تحلیل شبکه ارتباطی میان ذینفعان در ادعاهای معمول می توان اثربخشی هر یک از ذینفعان را شناسایی و تدابیر لازم برای مدیریت ادعاها را در نظر گرفت. دستاورد این پژوهش می تواند منجر به کمک مدیران در درک بهتر از عوامل کلیدی تاثیر گذار در عملکرد پروژه و در نتیجه مدیریت ادعا و جلوگیری از اختلاف گردد.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Stakeholder network assessment projects to assess their ability to plan claims using social network analysis.

نویسندگان [English]

  • Alireza Sheikhzadegan khiavi 1
  • hamidreza Abbasianjahromi 2
  • Mehdi Ravanshadnia 1
1 Master Civil Engineer- Construction Management, Faculty of Civil Engineering, Islamic Azad University Science and Research Branch
2 K. N. Toosi University of Technology
چکیده [English]

After the process of holding tenders and concluding contracts and agreements and forming a project management team, the obligations, responsibilities, and authorities of each of the effective factors or project stakeholders will be identified and separated thematically. Of course, it should be noted that the volume of many of these obligations, responsibilities, and authorities in each project is similar and the same. The uncertain and complex situation of claims in construction projects that will lead to financial burden and prolongation of work, especially from the middle of the project onwards, requires that all project stakeholders, to manage potential claims in the project, as expected and other stakeholders have a clear approach. In this study, after identifying the claims and rooting out the concepts related to the claim as well as how to manage it in contracts, to identify and evaluate the project stakeholders and their ability to measure in the claim plan using stakeholder communication network analysis in a case study. On the other hand, by calculating the stakeholder centrality measure in each claim examined and summarizing them, the most important stakeholders and the relationship between them were identified that can be the basis of planning and management. Therefore, using network communication analysis between project stakeholders and common claims, it is possible to identify the effectiveness of each stakeholder and take the necessary measures to manage the claims.

کلیدواژه‌ها [English]

  • Claim
  • claim management
  • stakeholder network
  • centerality
  • communication network analysis

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نشریه مهندسی عمران امیرکبیر
دوره 55، شماره 10
دی 1402
صفحه 1957-1980

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