Stakeholder network assessment projects to assess their ability to plan claims using social network analysis.

Document Type : Research Article


1 Master Civil Engineer- Construction Management, Faculty of Civil Engineering, Islamic Azad University Science and Research Branch

2 K. N. Toosi University of Technology

3 Associate Professor of Department of Construction Engineering and Management, Faculty of Civil, Architecture, and Art, Science, and Research Branch, Islamic Azad University, Tehran, Iran


After the process of holding tenders and concluding contracts and agreements and forming a project management team, the obligations, responsibilities, and authorities of each of the effective factors or project stakeholders will be identified and separated thematically. Of course, it should be noted that the volume of many of these obligations, responsibilities, and authorities in each project is similar and the same. The uncertain and complex situation of claims in construction projects that will lead to financial burden and prolongation of work, especially from the middle of the project onwards, requires that all project stakeholders, to manage potential claims in the project, as expected and other stakeholders have a clear approach. In this study, after identifying the claims and rooting out the concepts related to the claim as well as how to manage it in contracts, to identify and evaluate the project stakeholders and their ability to measure in the claim plan using stakeholder communication network analysis in a case study. On the other hand, by calculating the stakeholder centrality measure in each claim examined and summarizing them, the most important stakeholders and the relationship between them were identified that can be the basis of planning and management. Therefore, using network communication analysis between project stakeholders and common claims, it is possible to identify the effectiveness of each stakeholder and take the necessary measures to manage the claims.


Main Subjects

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