Evaluation of Factor Affecting Suppliers’ Capacity Building at Isfahan Water and Wastewater Company

Document Type : Research Article


1 NO 45, Golbarg Alley, Resalat Street 3, East Negarestan, Ghadir Blvd.

2 Assistant Professor, Civil Engineering Department, Faculty of Engineering, Islamic Azad University, Isfahan (Khorasgan) Branch, Isfahan, Iran


This study aimed to Evaluation of Factor Affecting Suppliers’ Capacity Building at Isfahan Water and ‎Wastewater Company in 2019 ‎by the descriptive method of survey type and with applied purpose. The statistical ‎population ‎consisted of three groups including employer, ‎consultant, contractor factors, all of whom were ‎reported 50 ‎persons were selected by using the census sampling method.  The used questionnaire was a researcher-made questionnaire developed ‎by the researcher, based on 50 items and 4 components (legal-‎formal, contract, management, and financial) ‎based on a 5-point Likert scale. The face, content, and construct validity of the the questionnaires are confirmed.  ‎‎Questionnaire reliability coefficient by use of Cronbach's alpha was (0.711) in ‎the legal-formal dimension, ‎‎(0.889) in the contract dimension, (0.946) in the management ‎dimension (0.871) in the financial dimension and ‎the total reliability of the questionnaire was ‎estimated as (0.961).  The findings of the study indicated that ‎the status of the outsourcing process for the ‎suppliers’ capacity building is above average. In addition, in the ranking of ‎effective factors in the increase of the suppliers’ ‎capacity in the outsourcing process, the financial component ‎with the mean rating of (2.78) ‎was the first rank; the legal-formal component with the mean rating of (2.49) was ‎the second ‎rank; contract component with the mean rating of (2.43) was the third rank and management ‎‎component with the mean rating of (2.30) was the fourth rank.


Main Subjects

  1. Cheshmberah, M. and Mortazavi, S.M. (2010).Effective outsourcing management. Print 2. Tehran: Mehraban Book Institute, pp. 192. (in Persian).
  2. Verwaal, E. (2017). Global outsourcing, explorative innovation and firm financial performance: A knowledge-exchange based perspective. Journal of World Business 52(1), 17-27.
  3. Dehdashti Shahrokh, Z., Parishan, F. and Taghizadeh, F. (2015). Identifying key factors affecting service outsourcing. International Conference on Management, Culture and Economic Development, Mashhad, Raimand Research Institute. (in Persian).
  4. Greaver, M.F. (1999). Strategic Outsourcing-A Structured Approach to Outsourcing Decisions and Initiatives. Publisher: AMACOM, pp. 320.
  5. Hassanain, M.A. and AL-Saadi, S. (2005).A framework Model for outsourcing Asset Management Services. Facilities, 23(1/2), pp. 73-81.
  6. Rodriguez, T.F.E. and Robaina, P. (2004). Outsourcing and its impact on operational objectives and performance: a study of hotels in the Canary. Hospitality Management, 23(3), pp. 287-306.
  7. Zidani, S. H. (2008). Agile gateway outsourcing and its strategy. Journal of Management, 19 (136-135), 27-24. (in Persian).
  8. Arabi Marghi, S. and Hamidi, N. (2016). Providing a Systematic Structure of Strategic Factors Affecting Outsourcing of Services in Non-Governmental Higher Education Institutions. Behavioral Sciences (Abhar), 29, 162-131. (in Persian).
  9. Asadi, R., Etemadiyan, M., Shadpour, P. and Semnani, F. (2017). Presenting a Model of Selection and Evaluation of Outsourcing Service Providers Based on Hierarchical Analysis in Hospitals. Hospital Journal, 16 (4), pp. 9-18. (in Persian).
  10. Gheytasi, M. and Shiroyezadeh, (2017).Identification and ranking of effective factors in supplier selection using fuzzy network analysis process techniques in Ashkhan Industrial Company. Third International Conference on Industrial Management and Engineering, Tehran, Holy Ardebili University. (in Persian).
  11. Khorasani , M. and Sharifian, FS. (2017). A comparative study of effective factors on supplier evaluation. The First National Conference on Modern Management Studies in Iran, Karaj, Allameh Khoi Institute of Higher Education and Ascension Institute of Ascension. (in Persian).
  12. Lee,G., shin,G-C., Hwang,D.W., Kuper,P. and Kang,M. (2018). How manufacturers' long-term orientation toward suppliers influences outsourcing performance. Industrial Marketing Management, 74, pp. 288-297.
  13. UmaDevi, K., Elango, C. and Rajesh, R. (2012). Vendor selection using AHP. Procedia Engineering, 38, pp.1946-1949.
  14. Arroyo-Lopez,P., Holmen,E. and De Boer,L. (2012). How do supplier development programs? affect suppliers? Business Process Management Journal, 18(4), pp. 680-707..
  15. Yang,D-H., kim,S., Nam,C. and Min,J.W. (2007). Developing a decision model for business process outsourcing. Computer & operations Research, 34(12), pp. 3769-3778.