Amirkabir University of Technology Amirkabir Journal of Civil Engineering 2588-297X 50 1 2018 04 21 Designing a Model of key Stakeholders’ Expectations in the Subway Construction Projects: Studied in MUR Construction Project Designing a Model of key Stakeholders’ Expectations in the Subway Construction Projects: Studied in MUR Construction Project 227 242 881 10.22060/ceej.2016.11531.5030 FA A. Bahadorestani Faculty of Civil Engineering, Ferdowsi University of Mashhad, Mashhad, Iran M. Ghalehnovi Faculty of Civil Engineering, Ferdowsi University of Mashhad, Mashhad, Iran 0000-0002-1667-7812 N. Motahari Farimani Faculty of Administrative Sciences and Economics, Ferdowsi University of Mashhad, Mashhad, Iran Journal Article 2016 04 11 Urban infrastructure projects are considered the heart of the economy of countries and productivity of these projects is fundamental in development strategy of countries. One of the important determining factors in the success of major projects, especially subway lines construction projects is the managers’ performance in interacting with involving project factors and considering their expectations and demands. In this study, first by offering a theoretical framework, the required processes to model the expectations of key stakeholders is expressed and according to the proposed pattern, project stakeholders are identified initially and by identifying the stakeholder expectations and determining the key stakeholders, the research enters the model designing phase. In the final stage which is modeling the expectations of key stakeholders, the expectations’ model will be designed using the pattern extracted from the QFD approach. The stakeholders’ expectations model shows the expectations of different stakeholder groups from the project. For designing this model, Mashhad Urban Railways (MUR) construction project is studied. The results showed that the definitive stakeholders have the highest expectations level. “Paying attention to the quality standards of project’s implementation methods” and “paying attention to the project’s reporting system” are the most significant expectations; since all the key stakeholders have such expectations. Results also showed that the three types of stakeholders consisting of “dormant, discretionary and demanding” are not among key stakeholders; therefore, in the expectations model of key stakeholders, they don’t have any expectations. Urban infrastructure projects are considered the heart of the economy of countries and productivity of these projects is fundamental in development strategy of countries. One of the important determining factors in the success of major projects, especially subway lines construction projects is the managers’ performance in interacting with involving project factors and considering their expectations and demands. In this study, first by offering a theoretical framework, the required processes to model the expectations of key stakeholders is expressed and according to the proposed pattern, project stakeholders are identified initially and by identifying the stakeholder expectations and determining the key stakeholders, the research enters the model designing phase. In the final stage which is modeling the expectations of key stakeholders, the expectations’ model will be designed using the pattern extracted from the QFD approach. The stakeholders’ expectations model shows the expectations of different stakeholder groups from the project. For designing this model, Mashhad Urban Railways (MUR) construction project is studied. The results showed that the definitive stakeholders have the highest expectations level. “Paying attention to the quality standards of project’s implementation methods” and “paying attention to the project’s reporting system” are the most significant expectations; since all the key stakeholders have such expectations. Results also showed that the three types of stakeholders consisting of “dormant, discretionary and demanding” are not among key stakeholders; therefore, in the expectations model of key stakeholders, they don’t have any expectations. https://ceej.aut.ac.ir/article_881_7504adad8bb96320eb3afdd4df6e1f60.pdf